Returns & Exchanges

Returns & Exchanges 

To return a Smashbox product purchased from Smashbox Online Canada:

1. Please fill out the "Return Section" of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. if you are returning a gift, please check the box marked "Gift Return" on the back of the invoice.

2. For your convenience, we have provided a return address label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:

Smashbox Online Canada
Returns Department
6100 Freemont Blvd
Mississauga, ON
Canada L5R-3V7

3. For your protection and to ensure prompt delivery, we recommend that you send your return via insured Canada Post. We're sorry, return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.

4. Please allow 7-10 business days for return processing.

If you have questions about returns, please contact us by phone at 1-888-763-1361 or via email.

Damaged Items

Is your lipstick smushed? Blush crushed? No bueno! When your order arrives, please inspect the package for any damage that may have occurred during shipment. It’s normal for the shipping carton to show some wear, however, if damage occurred to the item(s) inside, please retain the box, the packing materials and the items inside and contact us immediately at 1-888-763-1361. We’ll fix this. Pinky swear.