Returns & Exchanges

Returns & Exchanges 

NOTICE: We have modified our return and exchanges processes. Please contact our Customer Care team at 1-888-763-1361 or for assistance.

To return a Smashbox product purchased from Smashbox Online Canada, please contact us at 1-888-763-1361 or via email at 24/7 or via chat Monday-Friday 8am-10pm ET and Saturday & Sunday 10am-8pm ET  Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. Only products purchased on may be returned.

Returns Department
6100 Freemont Blvd
Mississauga, ON
Canada L5R-3V7

Damaged Items

Is your lipstick smushed? Blush crushed? No bueno! When your order arrives, please inspect the package for any damage that may have occurred during shipment. It’s normal for the shipping carton to show some wear, however, if damage occurred to the item(s) inside, please retain the box, the packing materials and the items inside and contact us immediately at 1-888-763-1361. We’ll fix this. Pinky swear.